I have met some really good clinicians lately; Individual who create great environments of trust, communication and cooperative healing with patients.
It's really pretty simple. There is ALWAYS a gap between what we expect of our patients, and how they act. I've noticed that the most disturbed clinicians assume the worst about that gap. Positive, happy clinicians seem to believe the best, come to the defense of their patients, speak directly to the patient (and not in the hallway to others) about those gaps, and create REAL trust with the patient so he doesn't feel judged or persecuted when they come to visit.
"Do unto others (patients) as you would have them do unto you (if they were the doc)"...We should protect, trust, hope and persevere more.
It really is pretty simple and probably applicable to the rest of our relationships, even outside of work.
Let us not look back in anger or forward in fear, but around in awareness. 
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